Welcome to Chores. These Terms of Service ("Terms") govern your use of the Chores marketplace, including our mobile apps and website (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
1. What Chores is
Chores is a marketplace that connects customers who need laundry services with independent vendors who provide them, and arranges pickup and delivery through third-party logistics partners. Chores is not a laundry provider and does not perform the cleaning itself; vendors are independent businesses responsible for the services they offer.
2. Accounts
- You must be at least 18 years old to use Chores.
- You are responsible for the accuracy of the information you provide and for keeping your login secure.
- You are responsible for activity that happens under your account.
3. Orders and payment
- Prices for services and the applicable delivery fee are shown before you place an order.
- Payment for delivery orders is made in advance through our payment provider, Flutterwave. Self-pickup orders may be paid at the vendor's counter where offered.
- When you pay, your payment is held and the vendor's share is credited to their Chores wallet once the order is completed. Chores retains a service commission and, where applicable, a delivery margin.
- A vendor must accept your order before work begins. If a vendor does not accept a paid order within the stated window, the order is automatically cancelled and your payment is refunded.
4. Delivery and pickup
For delivery orders, a rider collects your laundry and returns it once cleaned. Estimated times are estimates, not guarantees, and may be affected by traffic, weather, or vendor turnaround. You are responsible for providing an accurate address and for being reachable for pickup and delivery.
5. Completion and confirmation
A delivery order is completed when you confirm you have received your laundry, or automatically after a set period if no issue is raised. Completion releases the vendor's earnings. If something is wrong with your order, contact us promptly so we can help resolve it.
6. Cancellations and refunds
- Paid orders that are cancelled before a vendor accepts them are refunded automatically.
- If a vendor cancels or declines a paid order, you are refunded.
- Refunds are returned through the original payment method via Flutterwave and may take several business days to appear, depending on your bank.
- Disputes about the quality of a completed service are handled on a case-by-case basis — contact support.
7. Vendor terms
- Vendors are independent contractors, not employees or agents of Chores.
- Vendors are responsible for the quality, legality, and timeliness of their services and for accurate pricing and descriptions.
- Vendors receive their earnings, net of commission, to their wallet and may withdraw to a valid bank account.
- Chores may suspend or remove vendors who repeatedly cancel, fail to deliver quality, or violate these Terms.
8. Acceptable use
You agree not to misuse the Service, including by:
- Providing false information or impersonating others.
- Using the Service for unlawful purposes or to send prohibited items.
- Attempting to interfere with, disrupt, or gain unauthorised access to the Service.
- Circumventing fees or transacting off-platform to avoid Chores' commission.
9. Limitation of liability
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Chores is not liable for indirect, incidental, or consequential damages, or for the acts or omissions of independent vendors or logistics partners. Nothing in these Terms limits liability that cannot be limited under applicable law.
10. Changes to the Service and Terms
We may update the Service and these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app. Continued use after changes take effect means you accept the updated Terms.
11. Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles.
12. Contact us
Questions about these Terms? Email us at support@chores.ng.