Chores ("Chores", "we", "us", or "our") operates a laundry-services marketplace that connects customers with independent laundry vendors and arranges pickup and delivery through third-party logistics partners. This Privacy Policy explains what information we collect through our mobile apps and website, how we use it, and the choices you have. By using Chores, you agree to this Policy.
1. Information we collect
Information you provide
- Account details — your name, email address, and phone number.
- Delivery address & location — the address you enter and its precise map coordinates, so a rider can collect and return your laundry.
- Vendor details (for vendors) — business name, description, business address and coordinates, and bank account information used to receive payouts.
- Order details — the services you request, quantities, prices, notes, and order history.
- Photos you choose to upload — images attached to a problem report about an order, and, for vendors, photos of the services you list. We only access your photo library when you tap to add a photo, and only the images you pick are uploaded.
Information collected automatically
- Device & usage data — app version, device type, and basic diagnostics to keep the service running.
- Notifications — a push-notification token (if you enable notifications) so we can send order updates.
Payment information
Card and bank payments are processed by our payment provider, Flutterwave. We do not store your full card number, CVV, or bank PIN — that information is handled directly by Flutterwave under its own security standards. We receive only a confirmation of payment and limited transaction references.
2. How we use your information
- To create and manage your account.
- To take payment for orders and pay vendors their earnings.
- To calculate delivery fees and dispatch riders to the correct locations.
- To show you nearby vendors and services based on your delivery location.
- To send you order updates and, where enabled, push notifications.
- To provide customer support and resolve disputes.
- To detect, prevent, and address fraud, abuse, and technical issues.
3. When we share information
We share your information only as needed to run the service:
- With vendors — the vendor fulfilling your order sees your name, contact number, and the details needed to complete it.
- With logistics partners — our delivery partner (currently Kwik) receives the pickup and drop-off details and coordinates required to dispatch a rider.
- With our payment provider — Flutterwave, to process payments and payouts.
- For legal reasons — where required by law, regulation, or valid legal process.
We do not sell your personal information.
4. Location data
When you pin a delivery or shop address, we store its coordinates. We use these to compute delivery distances and fees and to route riders accurately. Coordinates are tied to your saved addresses; you can edit or delete a saved address at any time in the app.
5. Data retention
We keep your information for as long as your account is active and as needed to provide the service, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. Order records are retained as financial records for the period required by applicable law.
6. Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, but we work to protect your data and to promptly address any issues.
7. Your rights and choices
- Access, update, or correct your account details in the app.
- Delete a saved address or request deletion of your account by contacting us.
- Turn push notifications on or off in your device settings.
To exercise any of these rights, contact us at support@chores.ng.
8. Children
Chores is not directed to children under 18, and we do not knowingly collect their personal information.
9. Changes to this Policy
We may update this Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app.
10. Contact us
Questions about this Policy or your data? Email us at support@chores.ng.